Support contents are as follows.

• Installation, uninstallation and update guide
• Information on software functions
• Failure analysis
• Provision of information and announcements on the website
• Providing a modified version

However, the following events are not covered.

• Events that occurred during the use of our products or services outside the scope or form permitted by the license agreement
• Other events that occurred when using our product or service in violation of the license agreement

Disclaimer

• We do not guarantee complete resolution of problems that may occur when using our products or services.
• We are not responsible for any damages caused by using our products or services or providing Support by our company.

Inquiry reception desk

Please contact us using our Contact Us form.
We accept Contact Us 24 hours a day, but we will respond on the next business day or later, excluding weekends, national holidays, the year-end and New Year holidays, and company holidays.

Support Policy notification method

It will be posted on our website. However, the Support Policy is subject to change without notice.

Support for each product

• Excludes paid enhanced security updates for Windows
• The old LETS app will support OS updates until spring 2025.
• <Old> There are no operational restrictions for the OS version of the LETS app.
• The Support period for the old LETS app will remain unchanged until the end of the service.