Support Policy

Support contents are as follows.

  • Installation, uninstallation and update guide
  • Information on software functions
  • Failure analysis
  • Provision of information and announcements on the website
  • Providing a modified version

However, the following events are not covered.

  • Events that occurred during the use of our products or services outside the scope or form permitted by the license agreement
  • Other events that occurred when using our product or service in violation of the license agreement

Disclaimer

  • We do not guarantee complete resolution of problems that may occur when using our products or services.
  • We are not responsible for any damages caused by using our products or services or providing Support by our company.

Inquiry reception desk (Support center)

TEL:0120-780241(平日10:00~11:30/13:00~17:00)
E-mail:support@fontworks.co.jp
FAX:092-261-5688

As a general rule, we will respond within 3 business days from the business day following the reception day.

Support Policy notification method

It will be posted on our website. However, the Support Policy is subject to change without notice.

Support for each product

Product / service name App Support
〈新〉LETS LETS Start Kit Click here for details
LETSデスクトップアプリ
〈現行〉LETS LETS Start Kit Windows
Up to OS version Support by the manufacturer
Mac
5 versions including the latest OS version
LETS app
LETS FontACE
GlyfPick
PUTK (plug-in) Adobe IllustratorCC2017/CC2018
mojimo mojimo start kit Windows
Up to OS version Support by the manufacturer
Mac
5 versions including the latest OS version
mojimo app
ダウンロード版シングルフォント
(提供終了しており、サポートのみ)
Windows
メーカーがサポートしているOSバージョンまで
Mac
Mac OS 10.9.5〜
  • Excludes paid enhanced security updates for Windows