We have recently discovered that the email we sent to you regarding the LETS renewal procedure was sent in error.
We deeply apologize for the great inconvenience and concern this incident has caused to everyone involved.

Event

An email with information about the LETS renewal procedure was sent to some people who were not eligible to receive the email from 14:00 on Monday, January 29, 2024 to 13:30 on Wednesday, February 21, 2024. Ta.
*People who are not eligible cannot log in or perform update procedures.

The relevant email information is as follows.
Number of items sent
47 items
Title
・(Automatic delivery) Information on Fontworks “LETS” update procedure (15 days in advance)
・(Automatic delivery) Information on Fontworks “LETS” update procedure (40 days in advance)
・(Automatic delivery) Information on Fontworks “LETS” update procedure (60 days in advance)
・(Automatic delivery) Information on Fontworks “LETS” update procedure (90 days in advance)
・(Automatic delivery) Fontworks “LETS” update procedure information
・(Automatic delivery) Information on the completion of Fontworks “LETS” license update
・(Automatic distribution) Fontworks “LETS” update completion information
Email content information
·Customer Number
・Corporate company name
・Contract license name
・Number of licenses
・Email address temporarily registered in the LETS service

Cause

Due to data inconsistency due to LETS function improvement on January 29th (Monday)

Status

The issue was resolved by identifying and correcting the data that caused the issue. (As of Wednesday, February 21st, 13:30)

Future actions

We deeply regret causing this situation and will work to strengthen verification during function development.

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[Contact Us regarding this matter]
Fontworks Inc. Support Center
Reception hours: 10:00-11:30 / 13:00-17:00 (excluding weekends and holidays)
TEL: 0120-780-241 092-261-5677
MAIL: info@fontworks.co.jp